Projects

Systems, products, and experiments.

A mix of consulting delivery, full-stack builds, and ML exploration.

Zendesk (ES/WEM/Advanced AI) | ClickUp AI | HubSpot | Slack | Integrated Apps

Pioneered Zendesk practice from zero with 15+ certifications, enabling 23+ client deliveries.
Built 200+ knowledge articles, playbooks, and ITSM frameworks for SOW templates and GTM strategies.
Developed API integrations with Teams, HubSpot, and Slack to optimize workflows by 30-40%.

Next.js | Tailwind CSS | React | MySQL

Engineered a role-based authentication system using JWT for secure student and teacher access.
Built a responsive interface to track performance and deliver insights.

Python | Flask | Machine Learning

Built predictive models with Random Forest and Linear Regression achieving 90% accuracy.
Processed 10,000+ student records with Pandas and NumPy for efficient pipelines.

Ongoing projects

Placeholder for upcoming builds and experiments. We'll add live project links after the first draft review.