Experience

Delivery, consulting, and the work behind the work.

Impact measured in implementation outcomes, not slide decks.

L5.AI - AI Delivery Consultant & Business Analyst

Hyderabad | Mar 2025 - Present

Pioneered Zendesk delivery practice, earning 25+ advanced certifications across Zendesk, ClickUp, Outreach.ai, Kore.ai, Workday, and HubSpot.
Delivered 23+ end-to-end client implementations (17 ClickUp, 6 Zendesk), leading requirement and build sessions.
Optimized operations by 30-40% via multi-platform configurations, integrations, and migrations across healthcare, manufacturing, and SaaS.
Built 200+ knowledge articles, reusable playbooks, and 150+ training resources; partnered on SOWs and GTM strategies.
Developed integrations linking Zendesk and ClickUp with Teams, LLMs, and HubSpot APIs to automate workflows.

Delhi | May 2022 - Aug 2022

Automated data cleansing with 10+ AI prompts and Excel, reducing documentation time by 30%.
Supported web development and troubleshooting, improving operational efficiency by 20% and customer satisfaction by 23%.

Delhi | Jun 2021 - Oct 2021

Conducted market research and lead generation, securing 3,000-4,000 homeowners in a lead database.
Co-coordinated with senior designers to refine 20+ project proposals and optimize vendor negotiations.

Noida | Jan 2018

Co-founded a startup delivering 1,500+ customized healthy snacks.
Organized 5+ pop-up stores and participated in 10+ fests, including Bennovate 3.0 (Rs. 50,000 scholarship).